Lessons
-
All lessons are one-on-one and tailored to each student’s age, ability, goals, and interests.
-
Lessons are held in person or online (as agreed upon in advance).
-
Lesson duration and frequency are arranged at the time of enrolment.
Payments
-
Payments may be made via bank transfer or direct debit (preferred for recurring lessons).
-
Lessons are payable on the day of the lesson, unless pre-arranged term billing is in place.
-
Invoices can be sent by request and will include payment instructions and due dates.
Cancellation & Rescheduling Policy
We understand that life happens. Here’s how cancellations are managed:
​
-
If the Teacher Cancels:
-
A make-up lesson will be scheduled at a mutually agreed time.
-
If the Student Cancels with Less Than 24 Hours’ Notice:
20% of the lesson fee will be forfeited. The remaining 80% can be applied to a rescheduled session. -
If the Student Cancels with More Than 24 Hours’ Notice:
No cancellation fee will apply, and a make-up lesson will be offered where possible. -
No-shows or same-day cancellations (without notice) will be charged in full, unless due to a medical emergency or extenuating circumstances.
Illness and Sickness Policy
-
To protect the health and wellbeing of all students:
-
If a student is unwell with cold, flu, or viral symptoms, they are kindly asked to reschedule or move the lesson online.
-
If the teacher is unwell, lessons will either be moved online, rescheduled, or credited.
-
Please notify as early as possible if illness may affect your attendance.
COVID-19 Safety Policy
-
In-person lessons will follow current local health advice and restrictions.
-
If a student or household member has tested positive for COVID-19, or is isolating due to symptoms or exposure, the lesson will be rescheduled or held online.
-
If the teacher is impacted by COVID-19, lessons will be rescheduled or shifted online where appropriate.
Public/School Holidays
-
Lessons do not automatically run on public holidays. This will need to be organised with your teacher.
-
Lessons can be held during school holidays by arrangement.
-
Any breaks in your schedule should be communicated in advance to avoid confusion or fees.
Lateness Policy
-
If a student is late, the lesson will finish at the scheduled time.
-
If the teacher is late, the full lesson time will still be honoured or made up.
Studio Etiquette
-
Respectful behaviour is expected at all times.
-
Please arrive on time and prepared for your lesson.
-
Children under 18 must be dropped off and collected promptly, unless prior arrangements have been made.
Termination of Lessons
-
Either party may discontinue lessons with 2 weeks' notice.
-
Any outstanding fees must be settled before the final lesson.
-
The teacher reserves the right to discontinue lessons in cases of repeated cancellations, no-shows, or disruptive behaviour.